The judging process for the 2024 Australian Achiever Awards for Australia’s Health, Fitness & Wellbeing Services category was completed on 23rd August.
Inna Essence scored 97.91% and was awarded QLD State Winner for this category.
Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely:
- Time Related Service
- Addressing Client Needs
- Care & Attention
- Value
- Attitude
- Communication
- Overall Perception and Referral
It is always a welcoming environment at the gym, and the staff are all fantastic. I use their 10 Pack to go whenever I like and do the sessions with my daughter. The instructors are respectful, kind and welcoming. They also have a wellness centre, that has a great atmosphere. There they fixed my elbow for work and provided me with techniques to rehabilitate it. The staff are professional, knowledgeable, and happy to address individual needs.
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Inna Essence clients are:
“I recently had a shoulder reconstruction, and my physiotherapist recommended Inna Essence for rehabilitation. I am very happy I took up the advice. The team are friendly and inviting the minute you walk in the door. Initially they provided me with private lessons and made sure everyone knew where I was at with my rehab. Now with over eighty weekly classes, it is easy to find a suitable time to attend.”
“You can tell that the team at Inna Essence really care about their clients. They are wonderful to deal with and do well at catering to different needs. They are caring, giving and treat me like family; making me feel special.”
